Privacy Policy
Privacy Policy
Effective Date:
Singon ("we", "our", or "us") operates a logistics and delivery management application based in Nepal. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Singon mobile application and related services (collectively, the "Service").
By using Singon, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect the following types of information to provide and improve our logistics and delivery services:
a. Personal Information
Name
Phone number
Email address
Business name (if applicable)
Delivery address and pickup address
b. Location Information
Real-time location data of delivery partners during active deliveries
Approximate location of users to assign and track deliveries
c. Delivery & Transaction Information
Package details (non-sensitive)
Delivery status and history
Sender and receiver information
d. Device & Usage Information
Device type, operating system, and app version
IP address
Log data, crash reports, and usage analytics
2. How We Use Your Information
We use the collected information to:
Create and manage user accounts
Assign, track, and complete deliveries
Improve route optimization and delivery efficiency
Communicate with users regarding deliveries, updates, and support
Improve app performance, security, and user experience
Comply with legal and regulatory requirements in Nepal
3. Sharing of Information
We do not sell your personal information. We may share information only in the following cases:
With delivery partners: To complete deliveries and provide real-time tracking
With service providers: For hosting, analytics, customer support, and technical services
For legal reasons: If required by law, regulation, or government authority in Nepal
Business transfers: In case of merger, acquisition, or asset sale
All third parties are required to protect your information and use it only for authorized purposes.
4. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your data against unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain personal information only as long as necessary to:
Provide our services
Meet legal, accounting, or regulatory obligations
Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymized.
6. Your Rights
Depending on applicable laws in Nepal, you may have the right to:
Access your personal information
Correct or update inaccurate data
Request deletion of your data
Withdraw consent where applicable
To exercise these rights, please contact us using the details below.
7. Children’s Privacy
Singon is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors.
8. Third-Party Links
Our app may contain links to third-party services. We are not responsible for the privacy practices of those third parties.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Service after changes means you accept the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Singon
Email: support@singon.com
Location: Nepal
This Privacy Policy is drafted for a logistics and delivery management application operating in Nepal and should be reviewed by a legal professional before production use.